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Returns & Refunds

 

    RETURN POLICY
    Last updated April, 2022
    Due to COVID 19 protocols, any product that has been opened and used cannot be returned.. All sales for liquids, tools (scissors/bits/pushers/nippers), ALL types of gels are final sale.
    If a product has arrived damaged or is defective/does not work properly we will resolve these issues onna case by case basis either with a refund or exchange (minus cost of shipping and handling). A claim must be submitted within 15 days from delivery date.  Due to the fact that some products require special handling by you, the customer; we cannot accept claims of damaged products due to mis-handling on your end. Therefore, we will ask for confirmation with proof of photos or videos. 
    All equipment (drills/dust collectors) have a manufacturer's warranty, therefore claims are handled through us directly with the manufacturer. Please read all manufacturer's warranty and return/exchange information in the product description. Please make sure to review it prior to making a purchase
    RETURNS
    All sales are final with the exceptions stated above.
    RETURN PROCESS
    To start your claim (if you recieved damaged goods), please email customer service at info@nailmartusa.com. Please indicate "return claim" in the e-mail subject field. Upon receipt of the email, you will be asked to fill out a return form with information regarding the claim and if you qualify for a full refund.
    Please note, you will be responsible for all return shipping charges. All returns for non-sale items are eligible for full refunds less the cost of shipping. 

    EXCEPTIONS    
    Damage claims will be reviewed and resolved on a case by case basis. For defective or damaged products, please contact us at: info@nailmartusa.com. 
     
    Please Note
    ● Sale items are FINAL SALE and cannot be returned. These include items marked down and indicated as "sale items."
    Exchanges

    ● We do not offer exchanges.

    QUESTIONS
    If you have any questions concerning our return policy, please contact us at: 
    info@nailmartusa.com