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Please expect a 4-6 fulfillment delay due to the winter blizzard!

Returns & Refunds

RETURN & REFUND POLICY

Important Disclosures:

By placing an order with Nail Mart USA, you are confirming your agreement with all of our store policies, including this one. Please read carefully prior to placing an order.

  • Nail Mart USA is not liable for delays or losses in delivery. All shipments are handled by third-party carriers (USPS and UPS), and customers should contact these carriers directly for issues regarding late or lost packages.
  • We offer Route Protection as shipping insurance. If declined by the customer, it is understood that Nail Mart USA bears no responsibility for damaged, lost, or stolen packages.
  • Delivery dates are estimates and not guaranteed unless otherwise specified. Actual delivery times may vary based on factors such as origin, destination, acceptance time, and other conditions, including customs delays. Certain restrictions may apply.
  • Due to sanitary protocols, ALL ITEMS are final sale. Please double check your order prior to placing.
  • Colors of items shown on a computer or phone screen may not accurately represent the item's true color. If you have any doubts about color selection, please reach out to us prior to placing the order and we can provide a visual swatch of the color.

LOST, STOLEN, OR DAMAGED IN TRANSIT

Once our warehouse dispatches packages, they are handled by our shipping providers, and our liability for lost, damaged, or stolen packages is limited. Understanding the inconvenience this may cause, Nail Mart USA has partnered with Navidium Shipping Insurance to offer instant replacement or refund for packages that are lost, damaged, or stolen during transit, ensuring a worry-free experience. 

We highly recommend opting for 'Navidium Shipping Insurance' at checkout. If you choose to opt out, you acknowledge that Nail Mart USA assumes no responsibility for lost, damaged, or stolen packages during transit.

All claims for lost, damaged, or stolen packages should be directly submitted to our email info@nailmartusa.com. Please note, the 'Navidium Shipping Insurance' fee is non-refundable once a package has been dispatched from our warehouse.

If a customer chooses not to purchase shipping insurance at checkout, any lost, missing, or mis-delivered packages must follow the official claims process provided by the carrier (USPS or UPS). This means we are only able to reship or refund an order after the carrier completes their investigation and approves the claim. Without shipping insurance, we cannot offer immediate replacements or refunds until the carrier determines the outcome of the claim. We strongly encourage customers to add shipping protection to avoid delays and ensure faster resolution in the event of delivery issues.


DEFECTIVE ITEMS

  • If a product is defective/does not work properly we will resolve these issues on a case by case basis either with a refund or exchange (minus cost of shipping and handling).
  • A claim must be submitted within 3 days from delivery date.  Due to the fact that some products require special handling by you, the customer; we cannot accept claims of damaged products due to mis-handling on your end. Therefore, we will ask for confirmation with proof of photos or videos. 
  • All equipment (drills/dust collectors) have a manufacturer's warranty, therefore claims are handled through us directly with the manufacturer. Please read all manufacturer's warranty and return/exchange information in the product description. Please make sure to review it prior to making a purchase





RETURNS


All sales are final with the exceptions stated above.




RETURN PROCESS


To start your claim (if you received damaged goods), please email us at info@nailmartusa.com.please email customer service at info@nailmartusa.com. Please indicate "return claim" in the e-mail subject field. Upon receipt of the email, you will be asked to fill out a return form with information regarding the claim and if you qualify for a full refund.

Please note, you will be responsible for all return shipping charges. All returns for non-sale items are eligible for full refunds less the cost of shipping. 





EXCEPTIONS  

Damage claims will be reviewed and resolved on a case by case basis. For defective or damaged products, please contact us at: info@nailmartusa.com. 
 
Please Note

● We cannot make any changes to your order after it has shipped. If you want to make a change to the order please reach out to us no later than 3 hours after placing it.

Exchanges

● We do not offer exchanges at this time due to ensure hygienic practices.


QUESTIONS

If you have any questions concerning our return policy, please contact us at info@nailmartusa.com or via our live online chat feature at nailmartusa.com.
info@nailmartusa.com