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Warranty Policy

At Nail Mart USA, we stand behind the quality of our professional equipment and want you to feel confident in your purchase. This warranty outlines what is covered, what is not, and how we can help if an issue arises.

Professional Use Recommendation & Liability Disclaimer

All equipment sold on our website is intended for professional use.

By purchasing and using these products, you acknowledge that:

  • You understand how to properly operate professional nail equipment
  • You will follow proper safety, sanitation, and maintenance procedures
  • Improper use, incorrect handling, or lack of experience may result in equipment damage or personal injury

Important:

  • Nail Mart USA is not responsible for any injuries, harm, or damages resulting from the use or misuse of our products
  • All products are used at your own risk
  • We are not liable for outcomes resulting from improper technique, lack of training, or failure to follow professional standards

Warranty coverage may be denied if the issue is determined to be caused by misuse, incorrect operation, or non-professional use.

If you are not a licensed nail technician or are unfamiliar with the equipment, we strongly recommend seeking proper education before use.

Warranty Coverage

Warranty Period

All eligible machines include a 1-year limited manufacturer warranty from the date of purchase.

What’s Covered

This warranty applies to manufacturing defects under normal professional use, including:

  • Internal motor failure
  • Power or speed control malfunctions
  • Non-responsive switches
  • Internal electrical or controller issues

What’s Not Covered

While we do our best to support our customers, some situations fall outside of warranty coverage:

Accidental Damage

  • Drops, impact, or physical damage
  • Liquid exposure or improper storage
  • Electrical surges or incorrect voltage use

Improper Use or Maintenance

  • Lack of regular cleaning or servicing
  • Dust or product buildup causing internal issues
  • Failure to follow proper maintenance guidelines
  • Using the device outside of intended professional use

Unauthorized Modifications

  • Repairs or alterations done by third parties
  • Use of non-original parts or accessories
  • Removed or mismatched serial numbers

Normal Wear and Tear

  • Handpiece components (such as bearings)
  • Brushes, filters, and other consumable parts
  • Cosmetic wear from regular use

Other Situations Not Covered

  • Products purchased from unauthorized sellers
  • Damage during return due to improper packaging
  • Equipment returned in excessively dirty or unsanitary condition

Maintenance Responsibility

To keep your equipment performing properly, regular maintenance is required and is not covered under warranty.

If your machine needs servicing outside of warranty, we offer a flat-rate maintenance service:

  • $55 (includes round-trip shipping)

How to Submit a Warranty Claim

We’ve made this process simple. Please email our team with:

  • Your order number
  • Device serial number
  • A brief description of the issue
  • A short video showing:
    • The issue clearly
    • The serial number on the device

Once submitted, our team will review your claim within 2–3 business days.

What Happens Next

If your claim is approved:

  • We will repair or replace the unit upon vendor confirmation
  • You may be asked to return the item before a replacement is issued
  • Replacements will be the same model or closest available equivalent

For issues outside of warranty, repair options are available starting at $50 + shipping.

Shipping for Warranty Claims

  • Within 30 days of purchase: We cover return shipping
  • After 30 days: Customer is responsible for shipping to our repair center
  • We cover shipping back to you for approved warranty repairs

Processing Time

All warranty claims are reviewed with the original manufacturer.

  • Some cases may require inspection or repair at the factory
  • Timelines vary depending on the brand
  • We will keep you updated throughout the process

Proof of Purchase

A valid order confirmation or receipt is required for all warranty claims.

Legal Disclaimer

All products sold by Nail Mart USA are intended for professional use and are provided “as is” without any guarantees beyond those expressly stated in this warranty.

To the fullest extent permitted by law:

  • Nail Mart USA shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of any product
  • This includes, but is not limited to, personal injury, allergic reactions, improper application, or equipment misuse
  • We are not responsible for damages resulting from lack of training, improper technique, or failure to follow manufacturer instructions

By purchasing from our website, you acknowledge and agree that:

  • You assume full responsibility for the use of all products
  • You understand the risks associated with professional nail equipment and materials
  • You agree to use all products in accordance with professional standards and guidelines

This warranty is non-transferable and applies only to the original purchaser.

Nail Mart USA reserves the right to deny any claim that does not meet the terms outlined in this policy.